![]() ![]() If the product is found to be defective it will be processed for a replacement within 3 business days of being received by our receiving center. EVGA's RX products (-RX Part Number Suffix) follow the same warranty as the Standard RMA above, however, upon receipt of your original product, EVGA will test the original product being submitted for warranty prior to issuing a replacement.EVGA is not responsible for fluctuations in the currency exchange rate or conversion fees charged by your financial institution. The complete refund process may take 7-14 business days from the date EVGA receives your product at its receiving facility.For the avoidance of doubt, the 14 days begins on the day the replacement is shipped by EVGA, not the day you receive the replacement. In order to receive a full refund of your collateral, your original product MUST be received by EVGA within 14 days from the date EVGA shipped the replacement to your address. Upon receipt of your product, without damage, EVGA will refund the collateral paid in full.After your replacement product has been processed and shipped, you will then be responsible for shipping your defective product to EVGA, following our shipping guidelines found here.Shipments from EVGA to your address will be made via ground shipping, although you may request and pay for expedited shipping.Once the collateral price is paid, EVGA will process and ship a replacement to you within 3 business days (exclusive of time in transit).The cost of collateral is determined by EVGA based on the current product's MSRP price, and is charged in TWD. After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product.The Standard Cross-Ship RMA requires that you are the original owner of the product and can provide proof of purchase in the form of an invoice or receipt.EVGA is not responsible for delays in delivery and does not guarantee any delivery dates. Shipments from EVGA to you will be made via ground shipping, although you may request and pay for expedited shipping.Upon receipt of your undamaged product, EVGA will process and ship a replacement to you within 3 business days (exclusive of time in transit).After approval, you will be responsible for shipping the product to EVGA, following our shipping guidelines, which can be found here.The Standard RMA requires that you are the original owner of the product and can provide proof of purchase in the form of an invoice or receipt.Free EVGA account membership and registration are required to contact customer service for troubleshooting and receive a support ticket for an RMA request. ![]() EVGA offers many options that should satisfy the unfortunate need to replace your EVGA product under warranty as quickly and as painlessly as possible. An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA Corporation ("EVGA") for a replacement. ![]()
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